Welcome to my portfolio!

I'm thrilled to have you here. Before we explore my work, I invite you to start by experiencing a little animation I've created exclusively for this website.

To help franchise owners strengthen their business savvy, we launched a Financial 100 and 200 series built in collaboration with top financial pros from the QSR world. This custom learning path was all about boosting confidence with the numbers, giving owners the tools they need to manage their business with clarity, strategy, and impact.

Business Acumen

Felicia White, a woman smiling, dressed in a professional outfit with a colorful bow tie, sitting in a cafe or office with windows and trees in the background.
A diverse group of adults in a modern classroom or conference room engaged in learning and discussion, with a digital display screen showing online learning subjects like 'Financial 101' and 'Profit and Loss'.

  • The Challenge: Ensuring Franchisee Success
    Franchise owners often face a steep learning curve, requiring the right knowledge, skills, and tools to effectively run their businesses. Without a structured and engaging training program aligned with business goals, franchisees risk underperformance, inefficiencies, and missed growth opportunities.

    Our Solution: Targeted, Hybrid Training
    I developed a comprehensive training program designed to address these challenges. By combining interactive e-learning modules, live virtual sessions with industry experts, practical workbooks, and video tutorials, we deliver a flexible and results-driven learning experience. This ensures franchisees gain the confidence and skills needed to drive success, fostering growth and consistency across the organization.

  • The learning deliverables featured live virtual session assets, detailed training workbooks, business cases, scenarios, and e-learning modules focusing on business terminology, profitability management, and profit and loss analysis.

  • I developed training materials intentionally aligned with the business goals, structured to build knowledge step-by-step, and designed for a hybrid learning experience. These included interactive e-learning modules, live virtual training sessions led by industry experts in finance, practical workbooks, and video tutorials. By combining these elements, I ensured franchise owners received a cohesive and flexible training experience, helping them gain the knowledge and skills franchise owners needed to succeed.

  • Articulate Storyline: Elearning development

    Canva: Graphic designs

    Vyond: Animation

    Synthesia: Avatar and audio narration

    Adobe Premiere Pro: Video Editing

    Adobe Photoshop: Image manipulation

    Canon EOS R6: Video & photo capturing

    Word

    PDF

    Powerpoint

Elizabeth Johnson, a smiling woman, wearing glasses with short brown hair, set inside a circular frame with a white border on a green background, and text and icons surrounding the photo.

Earn As You Learn

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An infographic comparing subminimum wage recycling center versus job sharing for employees, showing expenses, revenue, and payroll details.

Medication Certification Program

Illustration of various medicine bottles and pill packs in colorful squares.
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System Technology Integration

Michael Deal, A man with glasses, a beard, and short brown hair, wearing a light blue collared shirt, smiling in a circular crop on a professional profile banner with green and gray accents.
Person interacting with a digital interface displaying various business and data analytics icons, including a target, pie chart, dollar growth, checklist, and bar chart, on a laptop keyboard.

This learning path guided franchise teams through the essential technology used in stores, while also introducing new tools designed to make running a franchise smoother and more connected.

  • The Challenge: Adapting to New Technology Across a Franchise System
    Implementing new technology across a franchise network presents significant challenges, including resistance to change, varying levels of technical expertise, and the risk of disruptions to daily operations. Franchise employees needed to quickly learn and adopt new systems for customer service, point-of-sale (POS) integration, credits and refunds management, and store analytics without impacting business performance.

    Our Solution: Strategic Learning for Smooth Technology Integration
    To address these challenges, I developed a comprehensive suite of learning materials as part of a change management plan. These resources included interactive e-learning modules, job aids, step-by-step guides, and engaging video demonstrations. By providing clear, accessible, and practical training, we ensured the entire franchise network could adapt to the new technology seamlessly, minimizing disruptions and maximizing efficiency.

  • Technology Integration for Franchise System-

    The learning materials were part of a significant change management plan to help the franchise system adapt to new technology and expand its capabilities. These updates affected everyone in the system and covered new ways to handle customer service, integrate point-of-sale (POS) systems, manage credits and refunds, and use store analytics and reporting tools.

    We created various learning resources to smooth this transition, including e-learning modules, job aids, step-by-step guides, and video and animation demonstrations. The designed tools helped everyone get up to speed with the new systems and processes, ensuring a seamless shift across the franchise network.

  • Developed three different versions of the training materials tailored for distinct roles within the franchise system, ensuring each role received the specific information they needed.

  • Articulate Storyline: Elearning development

    Canva: Graphic designs

    Vyond: Animation

    Synthesia: Avatar and narration

    Adobe Premiere Pro: Video Editing

    Adobe Photoshop: Image manipulation

    Canon EOS R6: Video & photo capturing

    Word

    PDF

    Powerpoint

Three baristas in black aprons preparing coffee at a coffee shop counter with wooden shelves and plants in the background.

Barista Certification

Jill Rizzo, A woman with dark hair, glasses, and a white blouse smiling in front of a red background, shown in a circular frame.
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People working on computers in a computer lab or classroom.

Beginner-Level Computer Skill

John Gilliam, A graphic profile card featuring a circular portrait of a middle-aged man with gray hair, glasses, and a beard, set against a natural outdoor background.
View Project
A person using a computer to participate in a video conference call with nine colleagues, each shown in a grid on the screen, in a home office setting.

Live Virtual Training

Malinda Petry, A woman with curly black hair wearing a bright yellow top, smiling, sitting in an indoor setting with shelves in the background.

I designed live virtual trainings that first covered essential topics, then broke down the fundamentals of the franchise system. Using platforms like Adobe Connect and Zoom, these sessions created space for participants in the QSR network to come together, share insights, ask questions, trade tips, and engage in real peer-to-peer learning.

  • The Challenge: Ensuring Consistency and Engagement in Live Virtual Training
    Delivering effective live virtual training can be challenging, especially when ensuring consistency across multiple facilitators and keeping participants actively engaged. Without a well-structured curriculum and interactive elements, learners risk becoming passive recipients, leading to reduced retention and application of essential topics like operations, best practices, and brand standards.

    Our Solution: Strategic and Interactive Instructional Design
    To address this, I created a detailed PowerPoint deck to guide discussions, a facilitation guide to standardize delivery across guest facilitators, and a structured curriculum map to ensure systematic coverage of key topics. Using Adobe Connect, we fostered an interactive learning environment with real-time Q&A sessions, discussions, surveys, and peer-to-peer knowledge sharing, transforming learners into active contributors and enhancing the overall training experience.

  • The instructional design deliverables for the live virtual training included creating a detailed PowerPoint deck to guide the conversation. A facilitation guide provided opportunities for guest facilitators to remain consistent in practice. I also developed a structured curriculum map that covered essential topics such as operations, best practices, and brand standards, ensuring a systematic learning process.

    My design approach fostered an interactive learning environment where participants were not just passive recipients, but active contributors. Through Adobe Connect, learners participated in real-time Q&A sessions, exchanged tips, discussed relevant issues, and responded to surveys, ensuring their active involvement in the learning process.

  • I developed these training materials with a focus on practicality, ensuring that each part of the training is not only comprehensive and engaging, but also immediately applicable to the participants' day-to-day operations.

    By tailoring the content to their needs, I helped make the learning process interactive and relevant so they could quickly transfer their new skills and knowledge to their day-to-day operations.

  • Adobe Connect

    Zoom

    Canva: Graphic designs

    Vyond: Animation

    Synthesia: Avatar and audio narration

    Adobe Premiere Pro: Video Editing

    Adobe Photoshop: Image manipulation

    Canon EOS R6: Video & photo capturing

    Word

    PDF

    Powerpoint